Shipping options and fees
For each order, we offer both standard and express delivery options within Belgium and to more than 190 countries across the world.
Note that the price of delivery varies depending on the destination and the selected delivery method.
After the manufacturing period, your orders will be delivered within 2 working days for Belgium, 4 to 6 days for Europe, and 5 to 10 days for destinations outside these locations.
Exceeding this deadline may in no case be held against La Maison Fabienne Delvigne, nor give rise to a cancellation of the contract or any compensation for damages.
Once your package is shipped, you will receive a confirmation email containing your tracking number.
Unless otherwise stated, you may exercise your right of withdrawal and return your order in whole or in part. To do this, please send us an email to firstname.lastname@example.org stating why you would like to return your order.
In accordance with our conditions of purchase, we invite you to respect the following conditions for each return or exchange:
- Any return or exchange must be the subject of a prior request. Upon receipt of the package, you have 14 days to inform Maison Fabienne Delvigne and submit your request for return.
- Items must be returned in its original condition, unused, with all labels affixed and intact and with their original packaging. They must be accompanied with the original sales invoice and a printed copy of the fully completed return form. Maison Fabienne Delvigne reserves the right to refuse any return for which the sender cannot be identified or in cases where the specified return procedures have not been respected.
- The package to be returned must be returned within 7 calendar days after Maison Fabienne Delvigne has been informed of your intention to cancel your purchase. Once this period has expired, we will no longer be able to accept the return, which will be returned to you at your expense.
- All returns are made at the Customer’s expense.
- Couture hats are made to measure and cannot be refunded. For these creations, mention will be made of the non-possibility of exchange or refund.
Maison Fabienne Delvigne reserves the right to propose to the Customer an exchange or an adaptation of the returned product. In default of acceptance, reimbursement of the purchase will be made within 30 calendar days after receipt of the package, in the currency used when purchasing.
Note that all the items will be examined before accepting the return and will only be accepted if the conditions described above have been fully respected.
The refund will then be made directly on the card used to purchase the returned item, in the same currency.